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Our Legal Terms, Your Rights Explained

fajar pakong operates under a clear legal framework designed to protect your account, your transactions via DANA, OVO, GoPay and QRIS, and your personal data — all subject…

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fajar pakong Our Legal Terms, Your Rights Explained
LEGAL CONTACT PATHS

How to Reach Us on Legal Matters

If you have a question about our legal terms, data handling or account access rights, our policy support team is reachable through three direct channels, each staffed to handle formal legal enquiries — not just general account questions. Response times for legal requests are capped at 72 hours on business days, and we acknowledge every submission within 24 hours of receipt.

Team online

Live Chat — Policy Queue

Use the live chat widget and select 'Legal & Policy' from the topic menu. Our team handles legal-specific queries separately from general support, Monday through Sunday, 08:00–23:00 WIB.

Email — Legal Department

Send formal requests, data access queries or account-term disputes to our legal email address listed in your account dashboard under Settings > Legal Contact. We respond within 72 hours on business days.

Account Dashboard — Legal Section

Log in, navigate to Settings, then select Legal. From there you can download the current terms, submit a data-access request or flag a policy concern directly — no separate email needed for routine requests.

ACCOUNT SECURITY DETAIL

How We Handle Data, Cookies and Account Security

Every data and security practice at fajar pakong is documented here so you can verify exactly how your account information is stored, used and protected.

Data Retention Policy

We keep your account data for as long as your account remains active, plus a mandatory post-closure period that depends on local law. You can request a full data export at any time from the Legal section of your account dashboard.

Cookie Scope

We use session cookies for login persistence, analytics cookies to measure page performance, and preference cookies to remember your language and payment method — OVO, DANA or GoPay. You can manage all cookie categories in your browser settings.

Account Security Layers

Your account is protected by two-factor authentication via SMS OTP, a session-timeout policy after 15 minutes of inactivity, and IP-change alerts sent to your registered email address whenever a new device logs in.

Withdrawal Verification

Before any withdrawal is processed — whether to a DANA wallet, OVO or a local bank account — our system cross-checks the destination against the name registered to your account to prevent misdirected funds.

Who Holds Your Data

Your data is held on servers within our designated processing region. Payment processors such as the QRIS gateway receive only the transaction token, not your full account profile, in line with our data-minimisation policy.

Requesting Changes or Deletion

To update personal details or request account deletion, go to Settings > Legal in your dashboard and submit a formal request. We confirm receipt within 24 hours and complete the action within 14 business days where local law permits.

Your Legal Questions About fajar pakong

These are the questions we hear most often about our terms, your rights and how we handle your data. Each answer is specific to how fajar pakong operates — not a generic legal disclaimer — so you can make informed decisions about your account.

Your account and our terms of use are subject to the jurisdiction we operate under, and your access to specific features depends on local law. The full governing-law clause is in section 3 of the Terms of Use document available in your account dashboard.

Yes. Log in, go to Settings > Legal, and select 'Data Access Request'. We compile your full account data — transaction history, login records, preference settings — and deliver it as a downloadable file within 14 business days.

Transaction records for DANA, OVO, GoPay and QRIS deposits and withdrawals are retained for the period required under applicable financial regulations. These records are accessible to you at any time via the Transaction History section of your account.

After you close your account, we retain a minimum dataset — your name, registered email and transaction history — for a post-closure period that depends on local law. You can request full deletion of non-mandatory data from the Legal section of your dashboard.

We update the Terms of Use document in the Legal section and email your registered address within 48 hours of any material change. Continuing to use your account after the notice period constitutes acceptance of the updated terms.

Access to certain features on fajar pakong depends on local law in your region. If a specific game category or payment method is restricted in your area, the platform will indicate this at the relevant screen rather than allowing a failed transaction.

Send a formal dispute to our legal email address found in Settings > Legal Contact. We acknowledge every submission within 24 hours and provide a full written response within 72 business hours, handled separately from standard support queries.

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