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How fajar pakong Protects Your Personal Data

Your personal data — from account registration details to transaction records processed through DANA, OVO, GoPay and QRIS — is handled with clear, documented practices at fajar pakong.

Data collected only as neededDANA, OVO, GoPay & QRIS transaction records securedYour right to request data access or deletionRetention periods clearly definedContact us anytime via live chat or email

Explore Lobby Read FAQ

What Data We Collect and Why

fajar pakong Service availability depends on jurisdiction. Users are responsible for checking local law before access.

When you open an account with fajar pakong, we collect the information needed to operate your account: your name, email address, and contact details. When you make a deposit or withdrawal through DANA, OVO, GoPay or QRIS, we record transaction metadata — amount, timestamp, and payment

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channel — to reconcile your wallet and resolve disputes. We do not store your full payment credentials directly; those remain with the respective payment provider. Device identifiers and session data are collected to maintain account security and detect unusual access patterns. We retain active account data
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for as long as your account is open, and for a defined period after closure as required. Access to and use of our platform depends on local law.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you need to access, correct or remove your personal data, our privacy support team is reachable through three channels seven days a week. Whether you are in Bandung or anywhere else across Indonesia, we aim to respond to privacy requests within 72 hours of receipt. Submitting your request through any channel below starts a documented case on our end.

Team online

Live Chat

Start a live chat directly from your account dashboard, available every day from 08:00 to 23:00 WIB. Our team will log your privacy request and confirm receipt within the same session.

Email Privacy Request

Send a detailed request to our dedicated privacy email address. Include your registered account email and the specific data action you need — access, correction or deletion — so we can process it without delay.

Account Settings Panel

Navigate to Settings › Privacy inside your account. From there you can download a copy of your stored profile data or submit a formal deletion request without contacting support directly.

DATA HANDLING STANDARDS

Six Ways We Handle Your Information Responsibly

Our data practices are built around one principle: we only use your information to operate your account, process your transactions and keep your access secure.

Cookie Usage

We use session cookies to keep you logged in and preference cookies to remember your lobby settings. You can adjust cookie acceptance through your browser at any time without losing access to your account.

Account Security

Your password is stored as a hashed value — we cannot read it. Failed login attempts trigger a lockout after five tries, and you receive an email alert whenever a new device accesses your account.

Payment Data Handling

Transaction details from DANA, OVO, GoPay and QRIS are stored only to reconcile your wallet balance and support withdrawal verification. Full payment credentials never pass through our servers directly.

Data Retention

Active account data is kept while your account is open. After closure, we retain minimal records for the period required for financial reconciliation, then delete them from live systems on a scheduled basis.

Third-Party Sharing

We share data only with payment processors (DANA, OVO, GoPay, QRIS) and game studio providers where necessary to run your session. We do not pass your personal details to unrelated commercial partners.

Your Right to Correction

If any stored detail is incorrect — your registered name, email or contact number — you can request a correction through Settings or by contacting our privacy team. We apply confirmed corrections within five business days.

Your Privacy Questions, Answered Directly

The questions below cover what we actually hear from people reviewing our Privacy Policy before opening an account or making a transaction. If your question is not listed here, our live chat team can address it directly on the same day you ask, between 08:00 and 23:00 WIB.

We collect your name, email address, date of birth and contact number during registration. This information is used only to verify your identity, operate your account and send account-related notifications — nothing else.

We record transaction metadata — amount, date and payment channel — to maintain your wallet history. Your actual payment credentials (account PINs, linked bank details) remain with the payment provider and never pass through our systems.

Yes. Navigate to Settings › Privacy in your account and select 'Download My Data'. The file will be prepared within 48 hours and sent to your registered email address as a structured, readable document.

Submit a deletion request through Settings › Privacy or by emailing our privacy team. We process confirmed deletions within five business days, after which your profile data is removed from live systems. Minimal financial records may be retained as required.

We use session cookies to keep your login active and preference cookies to save lobby settings. You can block or clear cookies via your browser settings at any time; doing so may require you to log in again on your next visit.

Contact our privacy team via live chat (08:00–23:00 WIB) or email with a description of your concern. We will acknowledge your case within 24 hours and provide a written response within five business days of receiving full details.

We share session data with game studio providers only to the extent needed to run your game. Payment data passes to the relevant processor — DANA, OVO, GoPay or QRIS — only. We do not sell or share data with unrelated commercial third parties.

How fajar pakong Protects Your Personal Data

Reach Us About Your Privacy Rights

Live Chat

Email Privacy Request

Account Settings Panel

Six Ways We Handle Your Information Responsibly

Cookie Usage

Account Security

Payment Data Handling

Data Retention

Third-Party Sharing

Your Right to Correction

Your Privacy Questions, Answered Directly

01 What personal data does fajar pakong collect when I register?

02 Does fajar pakong store my DANA, OVO, GoPay or QRIS payment details?

03 Can I request a copy of all data fajar pakong holds about me?

04 How do I ask for my account data to be deleted?

05 Does fajar pakong use cookies, and can I turn them off?

06 Who can I contact if I believe my data privacy rights have been violated?

07 Does fajar pakong share my data with game providers or third parties?

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